Athar Siddiqui, Chief Manager (Customers Services) SSGC receiving ‘8th Consumers Choice Award’ in the category of ‘Best Utility Service Provider’ at a ceremony held in Karachi recently.
Karachi (PR): SSGC was conferred with the 8th Consumers Choice Award for eighth year in a row in the category of ‘Best Utility Service Provider’. Held every year under the aegis of Consumers Association of Pakistan, the Awards Ceremony recognizes the contributions of public and private sector companies for their customer-centric approach. The Ceremony was held in a Karachi hotel on April 27, 2013.
Athar Siddiqui, Chief Manager, Customer Relations Department, SSGC received the Award on behalf of the gas utility from Khalid Nawab, Caretaker Minister for Commerce and Industry.
SSGC has carved out a reputation as one of Pakistan’s best energy sector utilities driven with a passion to provide its 2.6 million customers with a service that adheres to best business practices. Through its 24/7 Contact Centre, commonly known as 1199, the Company helps its customers in solving issues related to billing as well as gas supply and pressure problems. Its custom-made 1199 vehicles have a reputation of reaching the customers’ doorsteps in the quickest possible time for redressal of their grievances. In addition, the Company provides numerous bill payment options through its 24 Customer Facilitation Centres, located across the franchise areas of Sindh and Balochistan. Moreover, the Company has provided its burgeoning customer base with myriad bill payment options through mobile phone operators, credit cards, internet, NADRA kiosks, ATMs of leading banks, fuel stations and post offices. The Customer Relations Department’s efforts are supplemented by diverse media campaigns that create mass awareness about safe and judicious use of natural gas besides legal repercussions of gas theft and meter tampering.