Karachi (PR): Some of our esteemed customers have complained about receiving low gas pressure in the holy month of Ramzan, especially during pre-Sehri and Iftaar hours.
It is important to mention that customers who are generally located at the tail end of the Company’s distribution lines are faced with low-pressure issues due to sudden and manifold increases in gas usage for cooking purposes in millions of homes and commercial outlets at a similar timing.
Moreover, the constantly depleting gas reserves and occasional operational issues of some gas fields have also compounded the issue, resulting in a widening of the demand-supply gap. SSGC’s management under gas load management is constantly taking actions to facilitate its domestic customers during Ramzan and the closure of 3-days gas supplies to the CNG sector in a week is one such step.
The gas pressure issue can easily be checked by using gas during non pre iftar and sehri hours as it would be found normal due to rare use of gas appliances during these hours.
However, if the issue of low gas pressure is faced by our customers in those areas that are not situated at the tail end, then they are requested to promptly call SSGC’s 24/7 operational Call Centre 1199 and also notify on Company’s social media platforms. SSGC’s representatives will consequently ensure the quickest possible redressal.
SSGC being a customer-centric organization fully realizes its responsibilities for providing uninterrupted gas supplies to its customers and is well aware of this annually happening low gas pressure issue during pre sehar and iftar timings for which it is constantly taking counter steps to facilitate its customers.
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